1.Check your code format: Your code must follow case-sensitive guidelines and contain exactly 22 characters, split into 6 boxes, for example: 1PMI 96EN 0602 1909 37Y7 02. Here’s the breakdown:
Box 1: Always starts with 1PMI, Box 2: Machine code (e.g. 96EN), Box 3: Date the photo was taken (e.g. 0602 for June 2nd), Box 4: Time the photo was taken (e.g. 1909 for 7:09 PM), Box 5 & 6: 6 random characters (e.g. Y702). ⚠️ Important: Be careful not to mix up similar characters like 1 & I or 0 & O.
2. Have you waited 24–48 hours? During peak periods (like summer), our booths process up to 6,000 requests per day, which can cause delays of up to 48 hours for photos to reach the Irish Passport Office. Please try your code intermittently within this 48-hour window before contacting us.
3. Still not working after 48 hours? Please contact us, and we’ll investigate further.
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